Import sign-ups

Bring an existing waiting list over from another app or a spreadsheet.

Settings → Import sign-ups. Upload a CSV and each row becomes a sign-up, exactly as if the shopper had used the form on your storefront.

Nothing is sent during the import. Imported shoppers wait for the next restock like any other sign-up — they are alerted the next time Shopify reports new stock for their variant.

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The file

CSV only, up to 5 MB and 5,000 rows. Keep the header row; columns can be in any order. Download sample CSV gives you a file to start from.

Column	Needed	Example	Notes
variant_id	Required	9876543210	The Shopify variant the shopper is waiting for.
email	Email or phone	[e-mail]	Becomes an email sign-up.
phone	Email or phone	14155552671	Digits with the country code, no + sign. Becomes an SMS sign-up.
product_id	Optional	1234567890	Checked against the variant when included.
created_at	Optional	2024-01-15 10:30:00	YYYY-MM-DD HH:MM:SS.

Every imported sign-up asks for a quantity of 1 and uses English. Web push and WhatsApp sign-ups can’t be imported; SMS rows need SMS to be active on your store.

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Importing

1. Prepare the CSV.
2. Drop it on the page, or press Choose file.
3. Read the summary. Rows that don’t fit are skipped and listed with the reason — for example the variant doesn’t exist in this store, SMS isn’t active, or that shopper is already signed up and waiting.

The new sign-ups appear in Analytics → Sign-ups.

An import can’t be undone in one step. Check the file before you upload it — especially the variant IDs.

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Problems

Message	Fix
That isn’t a CSV file…	Save the sheet as CSV (comma separated) and upload again.
That file is over 5 MB… / At most 5,000 rows per file…	Split it into smaller files.
The CSV needs a header row with at least variant_id and an email or phone column…	Add or rename the header row.

To add a single sign-up by hand instead, use Add sign-up on the Analytics page — see Read your analytics.

Guides

Setup is done. Next: the day-to-day work.