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Usage shows your wallet, your plan’s allowance, what Shopify bills you, and what you can still send. Two ideas explain almost everything on it.
The Usage page: Your wallet with its balance, Your plan with when the allowance resets, Billed by Shopify, and the What you can send table.

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Idea one: plan allowance first, then one wallet

Each cycle your plan includes an allowance of email & web push notifications. Every send uses that first. Past it, sends are paid from your wallet — a single dollar balance that pays for any channel: email, web push, SMS and WhatsApp. There is nothing to split between channels in advance.
Email and web push share one allowance. Running both doesn’t give you twice the capacity. SMS and WhatsApp aren’t in any plan’s allowance — they are always paid from the wallet.

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Idea two: nothing is lost when you run out

When both the allowance and the wallet are used up, alerts wait — they aren’t dropped and they aren’t charged. Home shows it under Needs your attention (for example SMS alerts are paused), the Dashboard shows N restock alerts are waiting to be sent, and Usage shows Sends are waiting for credit. As soon as you top up, or a new cycle refills the allowance, the waiting alerts go out by themselves. The full story: Your allowance runs out.

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What you can send

The table on Usage shows each channel’s state:

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Topping up

Usage → Add money (or Add credits anywhere in the app) opens Add credits:
The Add credits page with the top-up packages and their bonus credit, How your wallet is spent, and the Order summary.
Check the Order summary — bonus, what is added, wallet after, and Valid until — then confirm Add $X to your wallet? The amount is billed through Shopify as usage on your next Shopify bill; there is no subscription, and the credit is ready to use the moment it is added. Every top-up shows in Usage history with its Shopify status. You need an active plan to top up. On a development store Shopify never bills, so top-ups are capped (the page shows how much is left).

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Per-country rates

SMS and WhatsApp are priced by the shopper’s country, and the spread is large. See SMS and WhatsApp rates by country on Add credits, or See rates on Usage history, opens the live list. Your cost depends on where your shoppers are, not where you are.
The SMS rates by country window listing each country with its price per message.

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Where the money went

Usage → Open usage history is the ledger. The top shows your plan, the day of the cycle, and your limits (notifications per cycle, message steps, webhook endpoints, AI connector tokens and rate limit). Under Activity, switch between Plan usage, Wallet and Purchases, and filter by channel, entry type, cycle and date. Export emails the list as a CSV.
Usage history: the plan card with its limits, each channel's status, and the Activity list with Plan usage, Wallet and Purchases.
This is the screen that answers “why did this cycle cost more than the last?” Follow-up steps, report emails and exports are the items that usually surprise people.

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Staying ahead of it

The AI connector can do this review for you — usage, what drove the spend, and whether another plan fits better — in one question.

Change your plan

Next: switching plans.